Register with americanvintage-store.com

Click here to register. Please enter your details below. All the information that you give us is needed to complete the checkout. A confirmation email was sent to you with your login and password. If you did not receive confirmation, please check that contact@americanvintage-store.com is listed in your Contacts. Your account is automatically created for your first order. My account grants you access to the Customer Area where you can manage your account preferences, your personal details and the current status of your orders.

Amend my account

You can amend your login, password or other detail at any time by selecting My-Account. If you wish to delete your account or be taken off our mailing list for our newsletter and offers, please send an email to contact@americanvintage-store.com. Please specify whether it is to delete your account or simply to be taken off our mailing list.

Forgot Password ?

Go to My-Account and click on ‘Forgot password?’. Another password will automatically be sent to you within 5 minutes. In case you do not receive your new password, please check that contact@americanvintage-store.com is listed in your Contacts.

Receive News

To sign up to receive news on AMV’s latest collections, events and promotion through email please click here.

Free Catalogue Request

We edit one catalogue per season line: Discover a refreshing setting and new colored atmosphere for each and every collection. To request catalogue please click here and fill in the form.

Quality

American Vintage clothes have a specific washing treatment giving unique and original colour and shape. The resulting Vintage effect gives an authentic edge to each piece. AMV garments are delicate and their fine gauge quality fabrics require a special care.

Care

It is recommended to wash the garment in accordance with the instructions on the care label. Please click on Care for more information.

Sizes

Sizes S, M, L correspond to French sizes as follows: S: 34/38 - M: 38/42 - L: 42/46. Please do not hesitate to contact our Customer Services team by e-mail for any size queries.

Place an order

Register with americanvintage-store.com on My-Account. Give your personal details and proper delivery address. Make your choice and fill in your shopping bag! We advise browsers Firefox or Safari (free download) for an optimized browsing.

Order Confirmation

Once you placed your order and your payment has been confirmed, an order confirmation email will be sent to you with details of your order, order number, bank payment confirmation number and total amount of your order. Once payment has been confirmed, your order can no longer be amended.

Order Status

You can follow up your orders by logging in to the Customer Area.

Availabilities

We apologize should one of the item you would wish to order may be out of stock. Please contact our Customer Service and select title ‘Customer Service’ from list . Give the item reference with requested colour and size: we will be happy to let you know should this item be back in stock.

Delivery options

Standard delivery in Metropolitan France
-Standard delivery costs 8€ and takes 2-5 working days.
-Express delivery UPS with a single charge of thirteen 13 euros. It is a 24H delivery approximately for orders confirmed before 14:00, except on weekends and French Bank Holidays. Your parcel is delivered during working hours, between 9:00am and 6:00pm. UPS do not deliver to P.O. boxes and Corsica.
Deliveries outside Metropolitan France
With UPS, the Company YONA SARL offers two types of delivery to the following countries: Germany, Austria, The Netherlands, Luxembourg, Greece, Ireland, Great Britain, Sweden, Denmark, Portugal, Italy, Spain and Finland.

Customer service ups :

Means and delays

Orders are treated and dispatched the following working day (except during sales and promotions).We are using Colissimo service of La Poste (French postal service) with a delivery time of 2 to 5 working days. A signature will be required upon receipt of the goods, at the delivery address you indicated: you therefore must fill in the proper details in the corresponding fields. In case of absence, the UPS carrier will leave a slip with plan of date and time range for next delivery. The Customer may call UPS Customer Service to change date and time range should the one indicated on the slip be inconvenient. After 3 non-deliveries, the pending delivery parcel is kept in the nearest UPS office.

Delivery Address

You can amend your delivery address while processing an order or from the Customer Area once you have logged in.

Delivery follow up

On the Coliposte website with the corresponding tracking number given in your Customer Area on page ‘Your orders’.

If there is no-one available to accept the parcel, the postman will leave a non-delivery notice and collection details (post office address and deadline). 10 to 15 days are generally allotted to collect your recorded mail.

In case of non-delivery (no response to non-delivery notice, address not valid…), your parcel will be returned to our warehouse. We will contact you by email to give you the reasons for non-delivery. We may ask you to confirm delivery address and will resend at your expense.

Lost parcel

If you did not receive your parcel or a non-delivery notice after 7 working days, please contact Customer Service by e-mail.

Return Terms

You must request to return your items and request refund within 14 working days of receipt of goods. We recommend you to use a reliable postal service or courier that will give you a tracking number and insure you for the value of the goods. We cannot take responsibility for items lost without proof of postage and the parcel will be your own responsibility until it reaches us. As stated in our Terms and Conditions, we will not accept goods outside of the time frame and will not accept returns for items that have been worn or where the tag has been removed. We will only accept returned goods that are in the same condition as when sent. If we sent the wrong item or in case of faulty garments, we will pay for the shipping. Otherwise, all customers must pay for their goods to be returned for a refund.

Return Information

1. Choose item ‘My orders’ in the ‘Customer Area’ menu. Select items you wish to return on the corresponding order page and write a reason for return.

2. You will receive an ARN under 24 hours.
Please print corresponding return sheet from ‘Products returns’ page in the ‘Customer Area’.

3. Pack parcel with:
* Return sheet for refund and select your refund choice

* Pack items as they were sent to you (original plastic bag and tags)

4. Address for returns:
AMERICAN VINTAGE STORE - YONA SARL, Parc d'activité de Signes, Allée de Stockholm, 83870 Signes, France.

Refunds

A refund will be issued to the original card that was used for the purchase within 30 days of receipt of the return in our warehouse.

Payment Means

The on-line store www.americanvintage-store.com only accepts credit card payments (Visa, MasterCard)and PayPal.

Secure Shopping

www.americanvintage-store.com is linked with the CIC secure information interface using the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. American Vintage never have access to your bank details.

Aborted or refused payment

Your bank may refuse payment by distant credit card. We advise you to check your payment limit or simply double check the bank details you have given.
Should your order be refused, please contact your bank to inform them.

Sales Terms and Conditions

The Terms and Conditions are available at the bottom of each page.

Contact American Vintage Company

For all requests concerning logistics, supports, sales, marketing and press please contact the following department based in France.

Tél. : 00 33 (0)4 98 07 00 20
Fax : 00 33 (0)4 94 07 61 06
contact@am-vintage.com

Contact Customer Service

For all queries please contact our Customer Service by e-mail. If you wish to talk to an AMV customer care representative please call +33 (0) 498 070 027 or 800 263 74 230 Free call for Germany, Austria, The Netherlands, Luxembourg, Ireland, Great Britain, Sweden, Denmark, Portugal, Italy, Spain and Finland(Grèce 800 3312 2239) Mondays to Fridays - 9:30 am to 5:30 pm (Paris time).

Holidays

Please do not contact our Customer Service department with any advertising requests or services offers.